Privacy Policy

This privacy policy ("Policy") explains how personal information is collected, used, and disclosed by Apple Tree Nursery ("we," "our," or "us"), located at:

Apple Tree Day Nursery
44 College Hill Road, Harrow Weald, Middlesex, HA3 7HE
Phone: 020 8416 0478

It applies to users of our website at https://appletree-nursery.com/

1. Information We Collect

Information You Voluntarily Provide: We collect the personal information you provide when you use our services or communicate with us — such as when you submit an enquiry form. The types of information we may collect include your name, email address, postal address, and telephone number.

Automatically Collected Information: When you access our site, we may automatically collect certain information about your device and usage, including your IP address, browser type, device type, operating system, page views, referring URLs, and dates and times of site visits. We may use cookies or other tracking technologies to collect this information.

We use Microsoft Clarity, a behavioural analytics tool, to understand how users interact with our website. Clarity records mouse movements, clicks and scrolling behaviour. This data is only collected after you have given cookie consent. For more information visit clarity.microsoft.com/privacy.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the site and our services
• Enable you to access and use our site
• Respond to your enquiries, comments, and requests
• Provide customer service and support
• Send technical notices, updates, and administrative messages

3. How We Share Your Information

Service Providers: We may share your information with third-party service providers that support our operations, such as hosting services and email delivery.

Legal Requirements: We may disclose your information if required by law or to protect our rights, the safety of users, or to comply with a legal obligation.

4. Security

We take reasonable administrative, technical, and physical measures to protect your information from loss, misuse, and unauthorised access. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

5. Children's Privacy

Our website is directed at parents and guardians, not children. We do not knowingly collect personal information from children under the age of 13. If you believe a child under 13 has submitted personal information, please contact us at [email protected] and we will delete it.

6. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Lodge a complaint with the Information Commissioner's Office at ico.org.uk

To exercise any of these rights, contact us at [email protected]

7. How Long We Keep Your Data

We retain enquiry data for up to 12 months from the date of initial contact, unless a longer period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the effective date at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy:

Apple Tree Nursery
44 College Hill Road, Harrow Weald, Middlesex, HA3 7HE
Email: [email protected]
Phone: 020 8416 0478

We aim to respond to all enquiries within 30 days.

This Policy does not apply to third-party websites accessible through our site. We are not responsible for the privacy practices of other websites.